While looking at the idea of customer service as a means of promoting job retention may on the surface be a rather unusual tactic, it works, according to Sandra Velasquez, vocational services supervisor at the Weingart Center in Los Angeles. […]

Helping your client get a job is not enough. That’s just the first step in the process. The biggest challenge is job retention, and job developers need to train both employees and employers on how to help those with barriers […]